Aptia wins two Silver Stevie Awards for customer service

By AI, Created 10:29 AM UTC, May 20, 2026, /AGP/ – Aptia won two Silver Stevie Awards in the 24th Annual American Business Awards, earning recognition for both Customer Service Department of the Year and Customer Service Team of the Year. The awards highlight the benefits administrator’s service metrics, including a 95.3% customer satisfaction score and a six-second live-chat response time.

Why it matters: - Aptia’s customer experience performance is now being recognized by one of the best-known U.S. business awards programs. - Strong service metrics matter in benefits administration because customers are dealing with health, financial, and retirement decisions, often under stress. - The awards underscore how service quality can shape trust in a business that handles programs for more than 6 million people.

What happened: - Aptia won two Silver Stevie® Awards in The 24th Annual American Business Awards®. - The company was recognized in Customer Service Department of the Year and Customer Service Team of the Year. - The awards honor Aptia’s Customer Experience team. - Jeff Williams, U.S. president and CEO of Aptia, said the recognition reflects work the team earns “one conversation at a time.”

The details: - Aptia’s Customer Experience team is built around three commitments: empathy first, clarity at every step and proactive support. - The team posted a 95.3% customer satisfaction score. - That score is above SQM Group’s 85% world-class threshold and above the North American industry average of 78%. - Aptia reported an NPS of 81.6. - The team recorded a 1.3% call abandonment rate. - Aptia’s average live-chat response time was six seconds. - The American Business Awards drew more than 3,700 nominations in the 24th annual competition. - More than 230 professionals worldwide judged the competition. - The Stevie Awards program has recognized business achievement since 2002. - The American Business Awards are open to all organizations operating in the United States, regardless of size or sector. - Aptia’s broader history of recognition includes a TITAN Gold Award for Customer Experience Department of the Year and six Brandon Hall Excellence Awards for service training and innovation. - Aptia serves more than 1,100 clients. - Aptia has offices in the U.K. and U.S., with shared services in India and Portugal.

Between the lines: - The award wins suggest Aptia is trying to compete on service quality, not just on administration scale. - The metrics point to a customer support operation designed to reduce friction in a category where confusion can quickly become a business problem. - The recognition also reinforces Aptia’s positioning around making benefits administration feel more human.

What’s next: - Aptia is likely to lean on the awards and service metrics in future customer, employer and market messaging. - The company’s next challenge is sustaining these results as it continues serving a large and distributed client base. - More information about the Stevie Awards is available at stevieawards.com.

The bottom line: - Aptia’s Silver Stevie wins turn customer service performance into a public proof point for the company’s benefits administration brand.